While we have a return policy to protect you in the event that you are not happy with our product, we cannot take responsibility for orders that are entered incorrectly. Please check your order details for the correct metal and finger size. Once your order is in production, change requests may be subjected to a fee. If you are requesting for a change after your order is completed, there will be a restocking fee equal to 25% of the cost of the setting. All custom commissions and eternity style rings are final sale and non-refundable.
Rings are adjustable by only 1.5 size (+/-) once it is made, and rings with an eternity design or stone settings are not resizable. Please ensure you have been sized by a professional jeweler before confirming your purchase.
312 comments
Literally the Best customer services I’ve ever had! Patty is the best!!! She was on vacation yet still emailed me at 1am. Their product is amazing as well!
Top notch rings and service!!
Patty and Ariel were awesome to work with and the ring is absolutely gorgeous. My fiance can’t say enough great things about the ring and it’s unique design.
I really can’t say enough good things about them. Patty was a tremendous help in walking me through the process and keeping me updated. My fiancé fell in love with the white gold Daya/Selene combination. It is absolutely the most beautiful ring set I’ve ever seen. We decided to go with an alternative stone due to having just bought a house. I was absolutely blown away with the overall blinding effect that the Daya puts out. My fiancé gets compliments everywhere she goes. She’s a walking billboard of happiness just jumping to tell people where to order their custom rings. I will recommend KDD to everyone who asks. My eternal thanks to KDD and especially to Patty. Customer service this outstanding is worth it to reach out to them.
What an amazing experience it was to buy my engagement ring at Ken and Dana. Natali (aka the Cuban beacon of light) guided me and my now fiance through the whole process and the final result was an absolute stunner. The ring was originally supposed to take at least five weeks to make, but it was done in half the time, so I ditched whatever extravagant plans I had and proposed on the next night at the same cafe where I first professed my love (we’re also getting married there). She was absolutely floored and caught by surprise by the proposal and party I had planned. Every girl at the engagement party looked at the ring, then looked at me, then looked at the ring, and then back at me. YEA BOIIIIII THAT’S WHAT YOU’RE MISSING OUT ON (just kidding kinda but not really)
Amazing experience shopping for an engagement ring at Ken & Dana. I came here based on the outstanding Yelp reviews and the unique ring designs on their website. Happy to say they exceeded even my high expectations!
I was shopping for an engagement ring as a surprise for my (now) fiance, and Ken, Patty, and the rest of the team were very supportive. They gave me excellent advice along the way and were very patient as I went through the decision-making process.
I would wholeheartedly recommend Ken & Dana if you are in the NYC area and looking for an engagement ring. Their service is unparalleled, the prices competitive, and the end product is exquisite. We will be going back there soon to look at wedding bands!