While we have a return policy to protect you in the event that you are not happy with our product, we cannot take responsibility for orders that are entered incorrectly. Please check your order details for the correct metal and finger size. Once your order is in production, change requests may be subjected to a fee. If you are requesting for a change after your order is completed, there will be a restocking fee equal to 25% of the cost of the setting. All custom commissions and eternity style rings are final sale and non-refundable.
Rings are adjustable by only 1.5 size (+/-) once it is made, and rings with an eternity design or stone settings are not resizable. Please ensure you have been sized by a professional jeweler before confirming your purchase.
312 comments
I first contacted Patty a couple years before we ended up actually purchasing a ring and stone from KDD. Despite setting appointments and changing them and canceling them, and going out of touch for long periods of time, Patty was very patient and nice and excited for us.
We looked at several jewelers from Boston, Oregon, and Chicago and found ourselves comparing the pieces at each place with the ring we initially fell in love with at KDD. I was able to carry out the purchase online, painlessly, and Patty communicated with me along the way what the time-frame looked like.
The stone we enDed up with was unbelievably perfect. We had seen lots of .9 ct and .7 ct, but really were wishing we could see one in the middle. Patty had a .82 ct waiting for us. It was meant to be.
Can’t thank her enough for being patient and holding my hand through the process. I’d strongly recommend them.
Best of the best. Their jewelry is more than just a piece of work, it’s art. A piece of art that’ll make the person you’re giving it to, melt their heart, because that’s what it did when I proposed to my fiancé. You’ll definitely get more than what you’re paying for. Their staff is top notch too. Super helpful, and eager to fulfill your every request. Since I am an out of town customer, I was worried about buying out of state, but Patty reassured me everything is going to be ok and after reading other reviews, and especially since there’s nothing around me that has such a great selection I went for it. I also was on a short schedule and, Patty was able to create the ring and ship it to me really fast too (Thank you!). I definitely will be stopping in to thank them whenever I can get to New York in person, but till then, I hope this review will be good until I can.
Wonderful experience, incredibly helpful and one of the few places that has truly unique rings. Couldn’t recommend more.
What a wonderful experience it was to purchase an engagement ring from Ken! The customer service was unmatched. The ring arrived exactly as planned in a beautiful box and exactly as expected. My fiancée loves the ring and is constantly getting compliments. Particularly, everyone notes how unique the ring is and how it suits her style and personality. So happy to find such a talented team to make her forever ring. We will definitely purchase the wedding bands here as well. We plan on going to the store this time so we can meet everyone, but buying online / over the phone was a breeze.
For people like us, this is as good as it gets. From the task of making an appointment to the receipt of our package – the whole process was “relaxed”.
The studio’s vibe was right up our alley, with vintage furniture, creative displays and a staff that made us feel right at home; it made me want to get my from somewhere that obviously cares so deeply about their craft.
I was able to get prompt responses to my update inquiries and felt so good know my materials were recycled and conflict free – the biggest draw for me.
Our ring is beautiful and cannot say enough good things – I felt very lucky our process was so phenomenal in every way.