Product Care

Engagement Ring Care Icon / Plus Created with Sketch. Page 1 Created with Sketch.

Are there any times when I should not be wearing my engagement ring? Icon / Plus Created with Sketch. Page 1 Created with Sketch.

We realize that you love your engagement ring and never want to take it off. However, your ring is made using precious metals and gems and should be treated with care. This means that it is best not to wear your ring while bathing, gardening, engaging in sports, going to the gym or any other activity that could potentially be abrasive to your engagement ring.

How often should I have my engagement ring serviced by Ken & Dana Design? Icon / Plus Created with Sketch. Page 1 Created with Sketch.

We recommend having your engagement ring professionally cleaned and inspected every 6 months. We offer this service to our clients free of charge.

Does Ken and Dana offer any other services? Icon / Plus Created with Sketch. Page 1 Created with Sketch.

We highly recommend insuring your Ken & Dana Design engagement ring to protect your jewelry from any unforeseen circumstances. Currently, we do not offer insurance. However, you may wish to add your ring to your homeowner’s or renter’s insurance policy or we can assist you on collecting some quotes from companies we hold in high regard.

Maintenance Icon / Plus Created with Sketch. Page 1 Created with Sketch.

Do you offer free maintenance on your engagement rings? Icon / Plus Created with Sketch. Page 1 Created with Sketch.

Yes. We recommend having your engagement ring professionally cleaned and inspected every 6 months. Your ring should also be immediately serviced if it has undergone trauma, such as being dropped or struck. Even if your ring looks to be unharmed, it may have issues that can only be detected by a professional. These inspections will make sure that the prongs are secure, which helps to prevent the loss of your diamond or gemstone if your ring has been inadvertently damaged. Ken & Dana Design provides this service to our clients free of charge. If you live in the NYC area, simply send us an email to info@kenanddanadesign.com to schedule an appointment for inspection and cleaning. If you don't live in the NYC area, start by sending us an email to info@kenanddanadesign.com with “free maintenance check” in the subject line. Do not ship your item out until you have received e-mail confirmation and a return shipping fee for your shipping label from a Ken & Dana Design team member. Once you have received confirmation and paid for return shipping, you may send your ring to us for a maintenance checkup. Please be sure to carefully wrap your jewelry with proper padding. The package must be insured for the total purchase amount. The client will be responsible for all shipping fees and any customs duties or clearance for all shipments. If we discover that your ring needs to be refurbished, it will not be available for immediate pick-up or immediate return-shipping. The time for refurbishing varies depending on the service and we will provide you with an estimate of the delivery date and associated costs (if applicable) once we have inspected the ring.

Do you offer free cleaning? Icon / Plus Created with Sketch. Page 1 Created with Sketch.

Yes. Feel free to make an appointment for a complimentary cleaning as often as you like. If you live in the NYC area, simply send an email to info@kenanddanadesign.com to schedule an appointment for cleaning. The process will only take about 30 minutes. If you don't live in the NYC area, start by sending us an email to info@kenanddanadesign.com with “free cleaning” in the subject line. Do not send your item out until you have received confirmation and a return shipping fee from a Ken & Dana Design team member. Once you have received confirmation and paid for return shipping, you may send your ring to us for a complimentary cleaning. Please be sure to carefully wrap your jewelry with proper padding. The package must be insured for the total purchase amount. The client will be responsible for all shipping fees and any customs duties or clearance for all shipments. Ken & Dana Design is not responsible for lost or damaged items during transit. If you are shipping your ring to us, please allow one to two days for cleaning.

Can I use another jeweler to size or repair my Ken & Dana Design ring after purchase? Icon / Plus Created with Sketch. Page 1 Created with Sketch.

We do not recommend that you use another jeweler to work on your Ken & Dana Design engagement ring. Not all jewelers are created equal and it takes a master craftsperson to work on our unique designs. Additionally, repair or service by a jeweler or designer other than Ken & Dana Design will void the warranty that comes with our engagement rings and wedding bands.