We realize that you love your engagement ring and never want to take it off. However, your ring is made using precious metals and gems and should be treated with care. This means that it is best not to wear your ring while bathing, gardening, engaging in sports, going to the gym or any other activity that could potentially be abrasive to your engagement ring.

Get a warm bowl of water, add a dash of dishwashing soap - and let the ring soak in there for a bit. Then go in with a soft toothbrush and brush out any residue. If you're diligent and do this once a week or once every two weeks - the ring should maintain pretty squeaky clean! Avoid lotions and washing your hands with the ring on. Not that they'll damage your ring, but those oil based products will build up under and around your gemstones which make them less brilliant.

For more information, visit our blog post on Ring Cleaning.

We recommend having your engagement ring professionally cleaned and inspected every year. We offer this service to our clients free of charge, however freight charges may apply if shipping is required.

We highly recommend insuring your Ken & Dana Design engagement ring to protect your jewelry from any unforeseen circumstances. Currently, we do not offer insurance. However, you may wish to add your ring to your homeowner’s or renter’s insurance policy or visit our Insurance Page to learn more about our recommended insurer and get a free quote.

Yes. We recommend having your engagement ring professionally cleaned and inspected every year. Your ring should also be immediately serviced if it has undergone trauma, such as being dropped or struck. Even if your ring looks to be unharmed, it may have issues that can only be detected by a professional. These inspections will make sure that the prongs are secure, which helps to prevent the loss of your diamond or gemstone if your ring has been inadvertently damaged. Ken & Dana Design provides this service to our clients free of charge.

If you live in the NYC area, simply send us an email to info@kenanddanadesign.com to schedule an appointment for inspection and cleaning. If you don't live in the NYC area, start by sending us an email to info@kenanddanadesign.com with “free maintenance check” in the subject line. Do not ship your item out until you have received an e-mail confirmation and a return shipping fee for your shipping label from a Ken & Dana Design team member. Once you have received confirmation and have paid for return shipping, you may send your ring to us for a maintenance checkup. Please be sure to carefully wrap your jewelry with proper padding. The package must be insured for the total purchase amount. The client will be responsible for all shipping fees and any customs duties or clearance for all shipments.

If we discover that your ring needs to be refurbished, it will not be available for immediate pick up or immediate return shipping. The time for refurbishing varies depending on the service. We will provide you with an estimate of the delivery date and associated costs (if applicable) once we have inspected the ring.

Yes. Feel free to make an appointment for a complimentary cleaning as often as you like. If you live in the NYC area, simply send an email to info@kenanddanadesign.com to schedule an appointment for cleaning. The process will only take about 30 minutes. If you don't live in the NYC area, start by sending us an email to info@kenanddanadesign.com with “free cleaning” in the subject line. Do not send your item out until you have received confirmation and a return shipping fee from a Ken & Dana Design team member. Once you have received confirmation and paid for return shipping, you may send your ring to us for a complimentary cleaning. Please be sure to carefully wrap your jewelry with proper padding. The package must be insured for the total purchase amount. The client will be responsible for all shipping fees and any customs duties or clearance for all shipments. Ken & Dana Design is not responsible for lost or damaged items during transit. If you are shipping your ring to us, please allow one to two days for cleaning.

We do not recommend that you use another jeweler to work on your Ken & Dana Design engagement ring. Not all jewelers are created equal and it takes a master craftsperson to work on our unique designs. Additionally, repair or service by a jeweler or designer other than Ken & Dana Design will void the warranty that comes with our engagement rings and wedding bands.