Email us anytime at email@example.com
Shipping and Returns
When will I receive my order?
With the exception of our "Ready to Ship" products, all of our items are made to order, and generally require a 4-6 week turnaround time. Custom pieces typically require 5-8 weeks. Please contact us for specific lead times or deadline requests.
Can my order be rushed?
Some engagement rings and wedding bands can be rushed for an extra fee by choosing the "rush" option under your product of choice. This means that production time will take 2 weeks, instead of the usual 4 - 5 weeks. If you have a hard deadline, please send an inquiry to firstname.lastname@example.org.
I need a ring today. Do you have anything available?
Yes, our Ready to Ship collection features preset engagement rings that can be shipped out or picked up today. Please note, if you require a resizing on the item, we need an additional week to turn that around.
Domestic shipping rates vary depending on the speed and amount of insurance required for your item. For 2nd day service, rates range from $35 to $80. For overnight service, rates range from $50 to $95. Saturday delivery is an option that can be requested for some addresses and comes with an additional fee.
International shipping rates start at $85.00 - rates and availability depend on the region of shipment. Local duties and import taxes may apply in addition to our charges: you will be responsible for any customs duties or clearance for all international shipments. Please contact your local customs official for specifics on your local rates and procedures.
Insurance and Tracking
As soon as your order is shipped, you will be emailed with a tracking number for the package. It will be fully insured for transit and someone will need to sign for the package when it arrives.
100% Satisfaction Guaranteed
Do you offer a warranty?
Yes. Ken & Dana Design jewelry is meticulously handcrafted in NYC with the highest standards of quality and excellence. In addition to our 14 day return policy on collection designs, we offer a lifetime warranty on the craftsmanship of our jewelry. This warranty excludes coverage for wear and tear, physical abuse, theft, loss of center gemstone, and damage caused by failure to obtain the proper repairs to preserve the integrity of the jewelry. Additionally, repair or service by someone other than Ken & Dana Design will void this warranty. We always recommend the purchase of independent insurance for your Ken & Dana Design jewelry. This will help recover damaged, lost or stolen jewelry, and any repairs that fall outside of our warranty. Should your jewelry require attention related to maintenance or damage, please contact us for instructions on shipping your ring to us. Maintenance services such as cleaning, refinishing, and rhodium plating are complimentary, but $70 will be billed to you to cover the cost of shipping & insurance (if you're not able to drop off and pick up in person). All warrantied repairs will be provided a free shipping label. If your repair is not covered by our lifetime warranty, we will notify you with a cost before any repair work is performed. Examples of issues not covered by our lifetime warranty include: Precious metals over a long period, in particular in delicate areas such as prongs, will wear thin over time and this requires restoration as part of normal wear. Loss of gemstone caused by damage or wear: such as prongs catching, wearing out, or being struck by force. Change in metal color due to exposure to chemicals, make-up, or immersion in baths and swimming pools.
Do you offer free maintenance on your engagement rings?
Yes. We recommend having your engagement ring professionally cleaned and inspected every 6 months. Your ring should also be immediately serviced if it has undergone trauma, such as being dropped or struck. Even if your ring looks to be unharmed, it may have issues that can only be detected by a professional. These inspections will make sure that the prongs are secure, which helps to prevent the loss of your diamond or gemstone if your ring has been inadvertently damaged. Ken & Dana Design provides this service to our clients free of charge. If you live in the NYC area, simply send us an email to email@example.com to schedule an appointment for inspection and cleaning.
Do you offer free cleaning?
Yes. Feel free to make an appointment for a complimentary cleaning as often as you like. If you live in the NYC area, simply send an email to firstname.lastname@example.org to schedule an appointment for cleaning. The process will only take about 30 minutes.
Can I make a return?
Yes. You can shop with confidence, knowing that if for any reason you are not satisfied, you may take advantage of our 14 day return & exchange policy. The item must be returned in its original, unworn condition within 14 days of the initial shipment. Each piece must be returned in the original packaging with all of the original documentation/certification. Items that are special order, customized/altered, engraved, have been repaired/resized, or have been previously exchanged are not returnable or exchangeable. Please note that rush fees and shipping charges are non-refundable and we do not pay for shipping, duties or taxes of items returned to us.
How to make a return or exchange
Please contact us at email@example.com before sending back merchandise with a note on why you'd like a refund/exchange. Do not ship your item out until you have received e-mail confirmation and a return shipping fee (if exchanging an item) from a Ken & Dana Design team member. Once you have received confirmation and paid for return shipping (if applicable), you may send your ring to us for a refund or exchange. Please be sure to carefully enclose each piece in its original packaging (including all paperwork and certification) with proper padding. The package must be insured for the total purchase amount. The client will be responsible for all shipping fees and any customs duties or clearance for all shipments. Ken & Dana Design is not responsible for lost or damaged items during transit.
How is Ken & Dana different from other retailers?
Ken & Dana Design is a special place. It’s a site where one can feel informed, secure, and comfortable. Working with the KDD team which you are sure to come and trust, puts your mind at ease. You’ll feel confident that you’ve chosen the best to handle the very special token of love for your partner. At KDD we guarantee that a diamond is conflict free. We make charitable contributions to organizations that help us in keeping up with best practices when it comes to gemstone and metal mining. In addition to our ethical beliefs, we have unique designs that help show love in not so traditional ways. Ken & Dana Design is a place you come to for thoughtful and organic designs that resemble your love for your partner. Further, we believe that client service and attention to detail for every order is central to everything that we do. You will not deal with an operator or be left to “figure out” a complicated website. At KDD you will always get a guided and explanatory shopping experience. Please visit our testimonials page and read what our clients have to share about Ken & Dana Design.