While we have a return policy to protect you in the event that you are not happy with our product, we cannot take responsibility for orders that are entered incorrectly. Please check your order details for the correct metal and finger size. Once your order is in production, change requests may be subjected to a fee. If you are requesting for a change after your order is completed, there will be a restocking fee equal to 25% of the cost of the setting. All custom commissions and eternity style rings are final sale and non-refundable.
Rings are adjustable by only 1.5 size (+/-) once it is made, and rings with an eternity design or stone settings are not resizable. Please ensure you have been sized by a professional jeweler before confirming your purchase.
312 comments
Great experience. Overall I can’t complain at all. From start to finish I was given a great service from different employees. My fiancé is extremely pleased with my ring selection and Ken was extremely helpful and he made sure I didn’t pay more than what I wanted. He explained to me all the necessary details to be knowledgeable about diamond and made sure I picked the right diamond. Thank you all!
My husband and I had an amazing experience with Patty and Ken of Ken & Dana Design when we chose both my engagement ring and our wedding bands. We actually worked with them in March 2013 (engagement ring) and then again before our wedding several months later for our wedding bands. Even though it has been awhile, I am still talking about them and recommending them to friends, as I just did today, so I decided I owe it to them to finally write my review.
We lived in Philadelphia at the time so we made an appointment and went to NYC to visit with Patty and Ken in their studio for the engagement ring and then again for our bands. Patty is so sweet and welcoming. She and Ken made us feel like old friends they had known for years. They worked with us to choose the perfect rings, and helped us choose the proper sizing. They even resized my engagement ring after I had worn it for a few months and decided it was too big. Visiting them in their studio was so much fun – it’s cozy and inviting and you can feel their creativity and passion for their work and for their clients while you’re there.
We originally chose Ken & Dana Design because of their unique and nature-inspired designs, and because they are committed to environmental responsibility. Now I’m so happy we chose them because in addition to these qualities, they also truly care about their clients and their work. They are awesome and incredibly talented, and I would recommend them to anyone – and I often do. Thank you so much Patty and Ken!
Ken & Dana Designs is an outstanding company. I worked with other jewelers who just did not seem to be as interested in our particular story, and were not as interested in trying to find the perfect ring for her. I worked with Patty, who is just a lovely person and was so interested in our story and trying to find us the perfect ring. Most of our initial dealings were via email and she was still so receptive to sending me price quotes, honest advice, and picture of the diamonds/rings. Their website is user friendly and I love that they are so committing to making eco-friendly rings that look beautiful. The look on my finance’s face was priceless and the ring ended up being perfect. Thanks so much for all your help!!
Going into this experience of buying something so expensive online I was rather skeptical. I felt uneasy spending a large amount of money on something I had never seen (Even more so because i’m Canadian, and the exchange rate is out of this world!). However, I must say that I couldn’t be happier with the whole experience, and the people I dealt with. Honestly, it was very easy to send the money, and I felt comfortable knowing I would get a beautiful ring for it.
After numerous conversations through E-Mail and phone, I finally chose a diamond for the setting. I wasn’t quite sure about the diamond, since it was a SI1. My expectations were tempered because of this. Clearly, the people at KDD do inspect, and choose only the ones they deem to be of quality. Even though mine was SI1 The inclusions don’t appear to affect the ring at all, and it sparkles amazingly! The value I received for this ring is unreal. My Fiance gets compliments on her Rose Gold Molly all of the time. We are so happy with it :)!
I appreciate to no ends how easy Patty and her team made this experience. They run an amazing business, and kept me in the loop through everything. I will no doubt be buying my Fiance’s band from KDD, and i’m sure I’ll be a lifelong customer for anniversary presents :) Here’s to hoping she never reads this
I ordered one of the rings online and requested a very specific gem which I had not been able to locate. They worked with me to find the perfect Montana sapphire. On top of all that, they were able to get it to me at the faster end of their estimated completion time. The end product is amazing and jewellers have complemented it and wanted to know where I got it.