While we have a return policy to protect you in the event that you are not happy with our product, we cannot take responsibility for orders that are entered incorrectly. Please check your order details for the correct metal and finger size. Once your order is in production, change requests may be subjected to a fee. If you are requesting for a change after your order is completed, there will be a restocking fee equal to 25% of the cost of the setting. All custom commissions and eternity style rings are final sale and non-refundable.
Rings are adjustable by only 1.5 size (+/-) once it is made, and rings with an eternity design or stone settings are not resizable. Please ensure you have been sized by a professional jeweler before confirming your purchase.
312 comments
I am not a girl who has had her wedding pinterest-ed and planned out her whole life, but I have been dreaming of my engagement ring since I was about 15 years old. So by the time it became an actual possibility that I might actually get one, I had pretty detailed ideas about what I wanted. Combine that with a partner who also has strong opinions, and you’re in trouble. We looked in multiple stores in multiple cities (and on the main drag in the diamond district, which is a nightmare), and couldn’t find anything that quite captured all the details we knew we wanted. We decided we’d have to have a ring designed from scratch.
Enter Ken & Dana. We found them online and emailed with Patty for a while before going in for a consultation. Patty was so quick to understand what we wanted, and asked really spot-on questions to help us refine our ideas. She was also extremely patient and never pressured us even when we disappeared off the radar now and then due to work. What we ultimately came up with involved not just sourcing special sapphires and finding us an affordable diamond, but also filigree and hand engraving – not easy. Patty looked through a gazillion tiny sapphires to pick the ones she thought we would like the best, and then sat with us for another hour holding each one up against my hand to see if the color was right. Wow.
My partner proposed earlier this month and we could not be more thrilled with the ring. It is even better than we ever could have imagined.
K&D are true artists. If you’re looking for something personal, special, and extremely high quality, you could not find a better place to go. Highly recommended.
Could not be happier with Patty and her team. They made everything very comfortable and eased the processes of designing an engagement ring. My fiancé is head over heels in love with the ring.Patty was great with helping move the process along with giving me tips on how to find out the perfect style.
Highly recommended.
My husband purchased both my wedding band and engagement ring from Ken & Dana and I could be more happy with them.
We had looked for months for rings and nothing really stuck with me, he purchased my engagement ring from them without me trying it on as we live in San Francisco, the moment I put it on it felt perfect.
They are always very helpful even being so far from us, I would definitely recommend them!
I absolutely love Ken & Dana.
I went on my own while searching for the perfect engagement ring to give my girl. The vibe of the showroom is relaxed, inviting and accessible. They were so patient and helpful, and seemed really excited for me. I found just what I was looking for: the perfect, simple, classic, elegant ring.
Finding an ethically sourced diamond was a major concern for me, which they adressed. We found a beautiful Canadian diamond, mined with love for their workers and the earth.
The ring is stunning. My fiance is stunning.
We’ve since been back to K&D for a free resizing. They also connected me immediately to a jewelry insurance company, which was really helpful and gave me peace of mind.
Absolutely stunning engagement ring (Devi)! Excellent customer service and communication from Natali Cruz. Very pleased all around given the fact that we live in NC and never actually got to see the setup in person prior to purchasing. Hopefully we’ll get to visit NYC one day soon so we can stop by and give them a proper thank you! :-)