While we have a return policy to protect you in the event that you are not happy with our product, we cannot take responsibility for orders that are entered incorrectly. Please check your order details for the correct metal and finger size. Once your order is in production, change requests may be subjected to a fee. If you are requesting for a change after your order is completed, there will be a restocking fee equal to 25% of the cost of the setting. All custom commissions and eternity style rings are final sale and non-refundable.
Rings are adjustable by only 1.5 size (+/-) once it is made, and rings with an eternity design or stone settings are not resizable. Please ensure you have been sized by a professional jeweler before confirming your purchase.
312 comments
We had a friend recommend Ken and Dana to us for our wedding bands and we are so glad we used them. From the consultation to the final product they were extremely professional and we are so happy with our rings. They do very custom designs as well as classic styles, perfect for those couples with different tastes. Pearly was awesome – very friendly, accommodating, and happily answered all of our questions.
We would highly recommend Ken and Dana Designs for anyone in the market for a new ring. We’ll absolutely be going back.
The Experience I had working with your company was Great. You were professional and educational, giving me the knowledge that i needed to make the right purchase. The entire process was an enjoyable experience. I learned so much from you all and the final product was absolutely Fantastic. It exceeded all of my and her expectations. She loves it and i have great gratitude for you all. We will definitely be coming back to get our wedding bands through you all. Thank you again I really do appreciate your business and the ring was perfect.
Their work is amazing! Patty helped me from the start and was patient when I had take some more time before ordering my ring. She answered all my questions… Trust me…I had a lot of questions. My nerves were shot near the end and, to add to it all, I had to have my ring shipped to me because I couldn’t make it to NYC to pick it up beforehand so they shipped my ring to me. Everything went perfectly and the ring turned out fantastic. All I can say is 5 starts for their work and 5 starts for customer service. Thank you!
We were both very happy with the customer service and the ring!
As a very particular person I imagine that finding the perfect engagement ring for me was not an easy task for my fiance, but with some guidance and the superb selection at Ken and Dana Design I got the ring of my dreams. The ring is elegant, simple and quite dazzling. The fact that they are a locally run family business that uses recycled and conflict free materials only made me appreciate and love my engagement ring and wedding band even more. I would recommend them to anyone on the search for a truly unique and magnificent engagement ring or wedding band.