While we have a return policy to protect you in the event that you are not happy with our product, we cannot take responsibility for orders that are entered incorrectly. Please check your order details for the correct metal and finger size. Once your order is in production, change requests may be subjected to a fee. If you are requesting for a change after your order is completed, there will be a restocking fee equal to 25% of the cost of the setting. All custom commissions and eternity style rings are final sale and non-refundable.
Rings are adjustable by only 1.5 size (+/-) once it is made, and rings with an eternity design or stone settings are not resizable. Please ensure you have been sized by a professional jeweler before confirming your purchase.
312 comments
Could not be more pleased with my entire experience at Ken and Dana! Such a friendly and low pressure environment, and everyone truly cared about helping me create an amazing engagement ring that fit perfectly into my budget. This place is so much more than a jewelry store…it’s like an art gallery!
I stumbled onto their website and was instantly drawn in by their unique and beautiful designs…seeing them in person was even better! Believe the Yelp reviews, this place is truly special. We’ll definitely be back soon to get our wedding bands. Thanks so much to the entire team at Ken and Dana for the incredible work!
I am absolutely thrilled with the service and the product my husband and I received from Ken & Dana Design.
We had a terrible experience with the original engagement and wedding band we purchased from a wholesale diamond dealer in which they swapped our previously purchased diamond out for a dud. When we moved to New York, we decided to get another ring from a place with an established reputation.
I knew immediately when I walked into their location that this was the place for us. They didn’t make us feel as if our budget was too small, the store was appointment only and they were completely focused on us, and they answered every single one of our questions. Understand that, because of our horrible experience at the previous dealer, we had dozens and dozens of questions. They answered all of them knowledgeably and patiently.
Because they know of our previous experience, they had our diamond laser engraved and even sent it back to the original certifier to be re-engraved and re-certified. They gave us the number for the certification lab and asked us to call and make sure we were satisfied. And now, when I take the ring in to be serviced they make sure to show us the laser inscription to prove that the diamond is the same before we leave. It’s amazing and very thoughtful.
Service aside, my ring is beautiful. I wanted something traditional with a little bit of flare, which I think this ring accomplishes wonderfully. The engagement bad has a 1 ct diamond with a paved diamond band, and the wedding bad is vintage-inspired and a different shape from the engagement bad while still matching perfectly. It gives it a little texture and personality, which I love. The quality is extremely high. I haven’t had a single side diamond pop out, which was a constant problem with my previous ring.
They are also incredibly proactive about repairs. We bought the engagement ring prior to the wedding bad, and so I went in a few different times for appointments, re-sizings and to pick things up. Each time they inspected my rings to make sure there were no problems and proactively fixed any small things they saw.
I would love to be able to shout my love for this place from the rooftops, but in lieu of that I’ll just post this yelp review. After our horrendous experience, it was so lovely to go to a place that took extra steps to make sure we were comfortable. Thanks Ken and Dana!
We were looking for gold bands with a little texture, and these were exactly what we wanted. They were very patient and accommodating. They made our rings on time even though they were in the midst of moving.
The quailty and craftsmanship is superior. My fiance’ absolutely loved it. Great customer service! The packaging was great as well. Thank you so much!!
Ken and Dana Design are awesome! After seeing their Sundara design on Pintrest I met with Patty and was blown away by their incredible design and uniqueness of selection. I chose the design and matching band which makes for a work of art, and my new wife loves. Patty made the entire process easy and stress free. She was able to assist with sourcing the stone and the rest was taken care of. The men’s rings are also unique and I purchased the Juno 5mm and receive many complements. After going through the process of choosing an engagement ring I cannot recommend the incredible work from Ken and Dana design any stronger.