FAQs

With the exception of our "Ready to Ship" products, all of our items are made to order, and generally require a 5-7 week turnaround time. Custom pieces typically require 7-9 weeks. Please contact us for specific lead times or deadline requests.

Some engagement rings and wedding bands can be rushed for an extra fee by choosing the "rush" option under your product of choice. This means that production time will take 2 weeks, instead of the usual 4 - 6 weeks. If you have a hard deadline, please send an inquiry to info@kenanddanadesign.com.

Yes, our Ready to Ship collection features preset engagement rings that can be shipped out or picked up today. Please note, if you require a resizing on the item, we need an additional week to turn that around.

Order our complimentary ring sizer, or download this size guide to help determine your finger size. We recommend going with a size that is easy to slide on and slightly resistant when taking it off.

With the exception of eternity bands and certain intricate designs, most rings can be resized up to 1 1/2 sizes up or down from its current size. If you're purchasing an engagement ring or wedding band, you get one complimentary resizing as long as the adjustment is within 1 1/2 sizes. Each additional sizing is $250.00. Rings that cannot be resized will require remanufacturing which comes with a fee. If your ring has an engraving, the resizing process will likely erase some of the engraving; $15 would be applied if you request for an re-engraving.

We cover the shipping cost of the first resizing (for domestic orders only), and thereafter it is $70 for two way shipping, including insurance.

For international orders, we only accept resizing requests from the UK, Canada, and Australia. The shipping fee is $95 each way.

Resizing generally takes one to two weeks. However, this could be delayed or we may not accept requests for resizing during peak seasons, such as December. When sending your resizing back, please download and include a copy of this return form with your shipment.

We do not recommend that you use another jeweler to work on your Ken & Dana Design ring. All jewelers have their own individual approach to jewelry making and quality standard, and many might be unfamiliar with our unique designs. Additionally, repair or service by a jeweler or designer other than Ken & Dana Design will void the warranty that comes with our engagement rings and wedding bands.

When dealing with precious stones, there are clear distinctions. Each type has its own particular chemical and physical properties. Diamonds exist in over 300 colors and are the rarest and most precious type of stone; they are prized for their high refractive index (giving it great brilliance), as well as their durability (they are the hardest mineral in the world, making it ideal for everyday wear). The second most common precious mineral that we work with is Sapphire. It exists in a large variety of colors, and is a great alternative to diamond because of its durability. In addition, we also offer lab grown diamonds and sapphires. Unless you are a gemologist and have access to gem lab equipment, you won’t be able to tell the difference between a created diamond or sapphire and a mined one.

We hand-select and inspect every diamond before purchasing and setting them for our clients.

For center stones, we recommend diamonds that exhibit the best combination of value and aesthetics. Brilliance is the most important factor, because every diamond should sparkle and dance in the light. Your diamond should look colorless and perfect to the naked eye (Color & Clarity). To satisfy these requirements, our recommended grade ranges from E to H color, VVS2 to VS2 clarity depending on the type of diamond and shape that you choose. Our recommended grade is listed on each product page.

For accent diamonds, we only buy the best quality available on the market. We require the best cutting from our suppliers, and only accept VS clarity diamonds (with the exception of designs that call for salt and pepper diamonds, or otherwise by special request). All stones are handpicked to match the color of your center diamond. For more information, visit our Diamond FAQ for further reading on how to choose a diamond.

Finally, we also offer custom sourcing for our clients who prefer a different quality diamond than our recommendation. Email us at sales@kenanddanadesign.com for more info.

If you're unsure about what size diamond to select, consider choosing a size that represents the best that you can afford. Since we took the liberty of selecting diamonds at the best quality and value, we recommend opting for the largest size that fits within your budget.

Although there are a limited number of gemstones you can order directly from our website (sapphires, morganites and aquamarines), we carry and are able to source a much wider variety of gemstones and diamond alternatives: including (but not limited to) black, brown, rustic, rough diamonds, sapphires, tourmalines, emeralds, rubies, opals & moissanites. Email us at info@kenanddanadesign.com for any gemstone sourcing requests.

All designs are available in 14k & 18k white, yellow, and rose gold, as well as platinum. Certain designs such as plain wedding bands (where stone setting is not required) are available in sterling silver.

When comparing these 3 options, the deciding factors usually come down to budget, durability concerns, and maintenance. Platinum is the most expensive metal and is also the densest. It is a naturally white metal, and will remain that way for life without the need for additional maintenance. So it is a great option for someone looking to make their new Ken & Dana Design piece a family heirloom for future generations. 18k and 14k white gold features an intermediate price point. 18k contains a higher percentage of gold compared to 14k, thereby making it a more precious option. 14k white gold is the less expensive option, because it contains a lower concentration of gold compared to 18k. Since gold is a yellow metal, alloying and rhodium-plating are required to achieve a white color. Alloying allows for gold to look smoky-white, and rhodium plating gives it a bright white finish. This plating does wear off, so clients who prefer a bright white finish should have their ring re-plated (about once every 18 months). Read more about rhodium plating here. Lastly, silver is the least expensive option. It is a soft, white, lustrous metal, and it is prone to oxidation when stored inside a box or safe. We do not offer silver wherever there are stone settings because silver is too soft to secure gemstones for a lifetime.

Yes. All of our diamonds are Kimberly Process compliant. The Kimberley Process is a certification system that prohibits the trading of diamonds from war-torn regions.

The Kimberley Process certification scheme was created in 2003 to break the relationship between diamonds and bloodshed. This process monitors conflict diamonds from entering the mainstream rough diamond market, so that diamond purchases do not finance violence. It’s set up to assure consumers that by purchasing diamonds they are not financing war and disgusting human rights violations that have been carried out in such conflicts.

Ken & Dana Design uses precious metals from renewed sources derivative from numerous post-consumer sources, including recycled jewelry, industrial products, and electronics components. Our precious metals are of identical quality to newly mined metals. By using recycled metals, our aim is to reduce the need for additional dirty mining of precious metals, such as open pit mining.

Yes. We make donations to Earthworks and Cool Effect every month.

Earthworks is an advocacy group dedicated to protecting communities and the environment from the adverse impacts of mineral and energy development while promoting sustainable solutions. They stand for clean air, water and land, healthy communities, and corporate accountability.

Cool Effect is a non-profit organization dedicated to fighting climate change by promoting and supporting carbon reducing projects around the world.

Over the years, we have also helped raise thousands of dollars for the Brady Campaign, Red Cross, and the Harlem Children’s Zone.

Yes. Ken & Dana is proud to offer our clients beautiful, investment-grade lab grown diamonds and engagement rings up to 20 carats in size, in a variety of shapes. All lab grown diamonds are independently graded and certified. Read more about lab grown diamonds here.

Yes. Custom rings start with an in-studio meeting (or via e-mail/Skype/phone for out of state clients), and coming to an agreed-upon vision and specifications. We will then draw up a proposal and estimated cost. The design process is broken down into three phases and you will be charged a non-refundable fee with each stage of work. Custom designs typically take 6-8 weeks, but can be longer, depending on the request. Read more about the process here or contact us for more details at info@kenanddanadesign.com.

We understand that custom engagement rings can be costly and unpredictable, so we encourage our clients to personalize their ring instead. Start by finding a KDD ring that you love and then personalize it by adding an inscription, adding a fingerprint, changing the finish, or adding an accent birthstone. Send us an email with your story, and we'll help you brainstorm for ideas.

Yes! A laser inscription is a great way to personalize your ring. Some common inscriptions include special dates, nicknames or phrases that are meaningful to your relationship. An engraving will be an additional $40 and may take 3 additional days for delivery. Engraved items cannot be returned.

Yes, but you will have to send your stone to us. All settings are created around your center stone, and we do not believe in sending out unfinished work. Therefore if you have a diamond or gemstone that you would like us to use, you would need to send that to us along with the proper documentation (such as a gemstone certificate or appraisal). A fee will be assessed based on the value of your gemstone. The fee is $500 for stones valued under $5000, and increases by $250 for each additional $5000 in value. Please contact us at sales@kenanddanadesign.com for more details on how to send in your stone.

Please note that we are unable to accept center stones from clients outside the United States due to customs regulations and import duties.

We are happy to help clients explore options for upgrading their natural diamonds. While our Lifetime Diamond Upgrade Program is closing to new purchases effective November 1, 2026, we will continue to honor the original upgrade benefits for all eligible diamonds purchased before this date.

For purchases made on or after November 1, 2026:

Our Lifetime Diamond Upgrade Program is no longer available for new purchases, and we do not offer a standard trade-in or buyback program. However, we're always happy to help you explore options for selecting a new natural diamond.

For purchases made before November 1, 2026:

Our Lifetime Diamond Upgrade Policy remains in effect for eligible natural diamonds purchased from Ken & Dana Design.

Under the policy:

• Receive a credit equal to 100% of the original natural center diamond purchase price toward an upgraded natural diamond.
• The replacement diamond must cost at least 2.5 times the original diamond price. For example, if your original diamond cost $2,000, you can apply your $2,000 credit toward a new natural diamond priced at $5,000 or more. If your original purchase had different upgrade terms, those terms will be honored.
• The original diamond must be returned in its original condition, accompanied by its original certification and documentation.

Please note: Our upgrade and trade-in programs apply exclusively to eligible natural diamonds. Lab-grown diamonds, rustic diamonds, colored diamonds, gemstones, settings, and other jewelry are not eligible for upgrades, trade-ins, or buybacks.

Interested in upgrading? Please contact our team. We would be delighted to help you explore your options.

Yes! If you want to surprise your significant other with a proposal, but would rather wait for your partner to choose the design, you may purchase a diamond or gemstone from us and we will mount it into a classic solitaire setting in your choice of 14k white, yellow, or rose gold for an additional $900. Production time for this temporary setting is approximately 3 weeks.

Within 60 days of the original purchase, you and your partner may come in to return the temporary setting and choose from our selection of rings or begin discussing a custom ring. A $400 refurbishing fee will be deducted from the purchase price of the setting, with the remainder $500 used as credit towards the purchase of the new setting.

This service is not offered to clients who wish to provide their own center stone.

Yes, all of our work is backed by a lifetime limited manufacturing warranty. This means we take full responsibility for any manufacturing defect. For example, let's say there is a particular stone that continues to fall out, or your ring cracks during normal wear - these would be considered manufacturing issues that we would warranty, and we would repair or recreate your piece at no cost.

Any servicing required due to trauma or normal wear and tear (such as prongs wearing out, scratches, bent basket, or misshapen band) would be quoted to you at our cost + material. Because we don't view repair work as a profit center, our pricing is extremely fair and we only take on repair work as a courtesy service to our clients.

On a related note, insurance is always recommended, which typically covers theft as well as accidents.

Yes, Enjoy a lifetime of free maintenance and inspection service on all engagement rings and wedding bands on us!

Simply schedule a service appointment to drop off your ring(s), or contact us for an insured shipping label (note: freight charges are billed separately).