While we have a return policy to protect you in the event that you are not happy with our product, we cannot take responsibility for orders that are entered incorrectly. Please check your order details for the correct metal and finger size. Once your order is in production, change requests may be subjected to a fee. If you are requesting for a change after your order is completed, there will be a restocking fee equal to 15% of the cost of the setting. All custom commissions and eternity style rings are final sale and non-refundable.
Rings are adjustable by only 1.5 size (+/-) once it is made, and rings with an eternity design or stone settings are not resizable. Please ensure you have been sized by a professional jeweler before confirming your purchase.
Please note that all packages are shipped fully insured using FedEx Express which require a signature at delivery.
A business address is recommended, and PO Boxes are not accepted. If you do not have an address where a signature can be collected, we suggest that you use a local FedEx office where you will be able to pick up the package with an ID that matches the recipient within 72 hours of delivery.
Once a package is sent, it cannot be rerouted therefore we strongly advise double checking your shipping address. Extra fees will be incurred for returned shipments.
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No one story is the same and our job is to help you figure out the best way to bring your ideas to life in a way that is both aesthetically pleasing and meaningful to you. Although the process will be a little different each time, here are some general guidelines we like to follow.
