While we have a return policy to protect you in the event that you are not happy with our product, we cannot take responsibility for orders that are entered incorrectly. Please check your order details for the correct metal and finger size. Once your order is in production, change requests may be subjected to a fee. If you are requesting for a change after your order is completed, there will be a restocking fee equal to 25% of the cost of the setting. All custom commissions and eternity style rings are final sale and non-refundable.
Rings are adjustable by only 1.5 size (+/-) once it is made, and rings with an eternity design or stone settings are not resizable. Please ensure you have been sized by a professional jeweler before confirming your purchase.
312 comments
Just received my Lola earrings this past weekend. I was so excited to see them wrapped in a pretty bow & personal note. The earrings are awesome & I’ve already gotten so many compliments on them.
Thanks for always having great products!
What impressed me most about Ken and Dana is their awesome customer service. They emailed me to see whether I liked the necklace I ordered, then offered to fix it as soon as I mentioned that it was too long. When I went by their studio, they showed me around, chatted with me, offered me water, and quickly shortened the chain. It was a cool necklace before, but now it’s truly, truly great - and I’m glad I got to meet the guys who made it. Thank you so much!
I bought a necklace for my wife from Ken and Dana for her birthday. They do amazing work (She absolutely love it). Not only was the necklace perfect, but they included a birthday card for my wife as well. Not only talented, but extremely classy as well.. Thanks for the thoughtful birthday card !!
I am extremely pleased with the designs purchased from Ken and Dana! It is exciting to wear pieces from designers who really have a passion for what they do. I love Ken and Dana!
Keep the flavors flowing, the beats rhyming, you are doing a magnificent job!