Q: What is the Kimberly Process?
A: The Kimberley Process certification was created in 2003 to break the relationship between diamonds and bloodshed. This process monitors conflict diamonds – that is, diamonds that fund bloody civil wars. It’s set up to assure consumers that by purchasing diamonds they are not financing war and disgusting human rights violations that have been carried out in such conflicts.
Q:What is recycled metal?
A: Ken & Dana Design uses precious metals from renewed sources derivative from numerous post-consumer sources, including recycled jewelry, industrial products, and electronics components. Our precious metals are of identical quality to newly mined metals. By using recycled metals, our aim is to reduce the need for additional dirty mining of precious metals, such as open pit mining. For more information about recycled metal, please visit our partner Hoover & Strong.
Q: Will a portion of my sale be donated to any charities or organizations?
A: Yes. We donate a portion of proceeds to Global Witness from every engagement ring sold. This organization helps to ensure that natural resources drive peaceful and sustainable development, rather than providing funds for conflict and corruption.
Q: Do you offer lab created diamond engagement rings?
A: Yes. Ken & Dana is proud to offer our clients beautiful, investment-grade lab created diamonds and engagement rings up to 4 carats in size, in a variety of shapes. All lab created diamonds are independently graded and certified.
Customizations
Q: Can you create a custom engagement ring for me?
A: Yes. Custom rings start with an in-studio meeting (via e-mail/Skype/phone for out of state clients), and coming to an agreed-on vision and specifications. We will then draw up a proposal and estimated cost. The design process is broken down into three phases and you will be charged a non-refundable fee with each stage of work. Custom designs can take anywhere from eight weeks to six months, depending on the request. Please contact us for more details: info@kenanddanadesign.com.
Q: How can I customize my engagement ring in a budget-friendly manner?
A: We understand that custom engagement rings can be costly and unpredictable, so we encourage our clients to personalize their ring instead. Start by finding a KDD ring that you love and then personalize it by adding an inscription, adding a fingerprint, changing the finish, or adding an accent birthstone. Send us an email with your story, and we'll help you brainstorm for ideas.
Q: Do you laser inscribe?
A: Yes. A laser inscription is a great way to personalize your ring.
Production
Q: How long does production generally take?
A: If you purchase a made to order or customized engagement ring, please allow 4 to 6 weeks for production time. Required fabrication time depends on the complexity of the design.
Q: Can you rush my order?
A: Some engagement rings and wedding bands can be rushed for an extra fee by choosing the "rush" option under your product of choice. This means that production time will take 2 weeks, instead of the usual 4 - 5 weeks. If you have a hard deadline, please send an inquiry to info@kenanddanadesign.com.
Q: Can I order a Ken & Dana Design setting without the center stone?
A: No. We do not send out unfinished work (i.e., settings without a center stone). Our artisans are familiar with working on our elaborate settings and are skilled at modifying them to each unique stone. In addition, all of our settings are made-to-order, so each one is handcrafted for a particular center stone with unique characteristics. This makes providing loose settings incredibly challenging in most circumstances.
Q: Can I use another jeweler to size or repair my Ken & Dana Design ring after purchase?
A: We do not recommend that you use another jeweler to work on your Ken & Dana Design engagement ring. Not all jewelers are created equal and it takes a master craftsperson to work on our unique designs. Additionally, repair or service by a jeweler or designer other than Ken & Dana Design will void the one year warranty that comes with our engagement rings and wedding bands.
Engagement Ring Care
Q: Are there any times when I should not be wearing my engagement ring?
A: We realize that you love your engagement ring and never want to take it off. However, your ring is made using precious metals and gems and should be treated with care. This means that it is best not to wear your ring while bathing, gardening, engaging in sports, going to the gym or any other activity that could potentially be abrasive to your engagement ring.
Q: How often should I have my engagement ring serviced by Ken & Dana Design?
A: We recommend having your engagement ring professionally cleaned and inspected every 6 months. We offer this service to our clients free of charge. See our free maintenance section below for more information.
Q: Does Ken & Dana Design offer other services?
A: We highly recommend insuring your Ken & Dana Design engagement ring to protect your jewelry from any unforeseen circumstances. Currently, we do not offer insurance. However, you may wish to add your ring to your homeowner’s or renter’s insurance policy or we can assist you on collecting some quotes from companies we hold in high regard.
100% Satisfaction Guarantee
Q: Can I return an engagement ring?
A: Yes. You can shop with confidence, knowing that if for any reason you are not satisfied, you may take advantage of our 14 day return & exchange policy.
The item must be returned in its original, unworn condition within 14 days of the initial shipment. Each piece must be returned in the original packaging with all of the original documentation/certification. Items that are special order, customized/altered, engraved, have been repaired/resized, or have been previously exchanged are not returnable or exchangeable.
Please note that rush fees and shipping charges are non-refundable and we do not pay for shipping, duties or taxes of items returned to us.
How to return an order:
Please contact us at returns@kenanddanadesign.com before sending back merchandise with a note on why you'd like a refund/exchange. Do not ship your item out until you have received e-mail confirmation and a return shipping fee (if exchanging an item) from a Ken & Dana Design team member. Once you have received confirmation and paid for return shipping (if applicable), you may send your ring to us for a refund or exchange. Please be sure to carefully enclose each piece in its original packaging (including all paperwork and certification) with proper padding. The package must be insured for the total purchase amount. The client will be responsible for all shipping fees and any customs duties or clearance for all shipments. Ken & Dana Design is not responsible for lost or damaged items during transit.
Please send all returns/exchanges to:
Ken & Dana Design
Attn: Returns
243 West 30th St, Floor 10
New York, NY 10001
212-972-7031
Q: Do you offer a warranty on your engagement rings?
A: Yes. Ken & Dana Design jewelry is meticulously handcrafted in NYC with highest standards of quality and excellence. In addition to our 14 day return policy, we offer a lifetime warranty on the craftsmanship of our jewelry.
This warranty excludes coverage for wear and tear, physical abuse, theft, loss of center gemstone, and damage caused by failure to obtain the proper repairs to preserve the integrity of the jewelry. Additionally, repair or service by someone other than Ken & Dana Design will void this warranty. We always recommend the purchase of independent insurance for your Ken & Dana Design jewelry. This will help recover damaged, lost or stolen jewelry, and any repairs that fall outside of our warranty.
Should your jewelry require attention related to maintenance or damage, please contact us for instructions on shipping your ring to us. Maintenance services such as cleaning, refinishing, and rhodium plating are complimentary, but $70 will be billed to you to cover the cost of shipping & insurance (if you're not able to drop off and pick up in person). All warrantied repairs will be provided a free shipping label.
If your repair is not covered by our lifetime warranty, we will notify you with a cost before any repair work is performed. Examples of issues not covered by our lifetime warranty include:
- Precious metals over a long period, in particular in delicate areas such as prongs, will wear thin over time and this requires restoration as part of normal wear.
- Loss of gemstone caused by damage or wear: such as prongs catching, wearing out, or being struck by force.
- Change in metal color due to exposure to chemicals, make-up, or immersion in baths and swimming pools.
Q: Do you offer free maintenance on your engagement rings?
A: Yes. We recommend having your engagement ring professionally cleaned and inspected every 6 months. Your ring should also be immediately serviced if it has undergone trauma, such as being dropped or struck. Even if your ring looks to be unharmed, it may have issues that can only be detected by a professional. These inspections will make sure that the prongs are secure, which helps to prevent the loss of your diamond or gemstone if your ring has been inadvertently damaged. Ken & Dana Design provides this service to our clients free of charge. If you live in the NYC area, simply send us an email to info@kenanddanadesign.com to schedule an appointment for inspection and cleaning.
If you don't live in the NYC area, start by sending us an email to info@kenanddanadesign.com with “free maintenance check” in the subject line.
Do not ship your item out until you have received e-mail confirmation and a return shipping fee for your shipping label from a Ken & Dana Design team member. Once you have received confirmation and paid for return shipping, you may send your ring to us for a maintenance checkup. Please be sure to carefully wrap your jewelry with proper padding. The package must be insured for the total purchase amount. The client will be responsible for all shipping fees and any customs duties or clearance for all shipments.
If we discover that your ring needs to be refurbished, it will not be available for immediate pick-up or immediate return-shipping. The time for refurbishing varies depending on the service and we will provide you with an estimate of the delivery date and associated costs (if applicable) once we have inspected the ring.
Q: Do you offer Free Cleaning?
A: Yes. Feel free to make an appointment for a complimentary cleaning as often as you like. If you live in the NYC area, simply send an email to info@kenanddanadesign.com to schedule an appointment for cleaning. The process will only take about 30 minutes.
If you don't live in the NYC area, start by sending us an email to info@kenanddanadesign.com with “free cleaning” in the subject line.
Do not send your item out until you have received confirmation and a return shipping fee from a Ken & Dana Design team member. Once you have received confirmation and paid for return shipping, you may send your ring to us for a complimentary cleaning. Please be sure to carefully wrap your jewelry with proper padding. The package must be insured for the total purchase amount. The client will be responsible for all shipping fees and any customs duties or clearance for all shipments. Ken & Dana Design is not responsible for lost or damaged items during transit. If you are shipping your ring to us, please allow one to two days for cleaning.
Q: How is Ken & Dana different from other retailers?
A: Ken & Dana Design is a special place. It’s a site where one can feel informed, secure, and comfortable. Working with the KDD team which you are sure to come and trust, puts your mind at ease. You’ll feel confident that you’ve chosen the best to handle the very special token of love for your partner. At KDD we guarantee that a diamond is conflict free. We make charitable contributions to organizations that help us in keeping up with best practices when it comes to gemstone and metal mining. In addition to our ethical beliefs, we have unique designs that help show love in not so traditional ways. Ken & Dana Design is a place you come to for thoughtful and organic designs that resemble your love for your partner. Further, we believe that client service and attention to detail for every order is central to everything that we do. You will not deal with an operator or be left to “figure out” a complicated website. At KDD you will always get a guided and explanatory shopping experience. Please visit our testimonials page and read what our clients have to share about Ken & Dana Design.
Q: Anything else?
A: Yes - Our Terms and Conditions govern all transactions with you. Please read and review our terms and conditions before you shop.