14 Day Return + Exchange Policy
At Ken & Dana Design, each piece of jewelry is created with the highest ethical standards and superior craftsmanship. You can shop with confidence, knowing that if for any reason you are not satisfied, you may take advantage of our 14 day return + exchange policy. This policy is in place to allow you some time to make certain that this purchase is perfect for your loved one. We are committed to your complete satisfaction. It is without hesitation that we believe in our jewelry and are so very proud to offer this option to our clients.
Due to their personalized nature, the following items are not returnable or exchangeable: Diamonds that do not meet the following criteria are not eligible for return or exchange: Round, Cushion, Oval shaped diamonds that are 0.25ct – 3.50ct, D – M color and VVS1 – SI1 Clarity. Color gems, rough gems & diamonds, cultured gemstones & diamonds, items that are special orders customized/altered/engraved, have been repaired/re-sized, that are sizes below 4 or over 8 for women, sizes that are under 6 or over 12 for males, or have been previously exchanged are not returnable or exchangeable. The item must be returned in its original, unworn condition within 14 days of the initial shipment. Each piece must be returned in the original packaging with all of the original documentation/certification. Please note that rush fees and shipping charges are non-refundable and we do not pay for shipping, duties or taxes of items returned to us.
How to return an order:
Please contact us at firstname.lastname@example.org before sending back merchandise with a note on why you'd like a refund/exchange. Do not ship your item out until you have received e-mail confirmation and a return shipping fee for your shipping label from a Ken & Dana Design team member. Once you have received confirmation and paid for return shipping, you may send your ring to us for a refund or exchange. Please be sure to carefully enclose each piece in its original packaging (including all paperwork and certification; a $250 replacement fee per certificate will be charged otherwise) with proper padding. The package must be insured for the total purchase amount. The client will be responsible for all shipping fees and any customs duties or clearance for all shipments. Ken & Dana Design is not responsible for lost or damaged items during transit.
Please send all returns/exchanges to:
Ken & Dana Design
243 W 30th St, floor 10
New York, NY 10001