Q: Should I choose platinum or white gold?
A: We offer our settings in recycled 14k gold, 18k gold and platinum.  When it comes to all three of these options, the deciding factors are budget, density (which roughly translates into durability) and maintenance.

Platinum is the most expensive metal and is also the most dense.  It is a naturally white metal, and will remain that way for life without the need for maintenance.  This makes platinum a low maintenance option.  18k white gold features an intermediate price point - it contains a higher percentage of gold than 14k, thereby making it a more precious option.  Since gold is a yellow metal, alloying and rhodium-plating are required for gold to achieve a white color.  Alloying allows for gold to look greyish white, and rhodium plating gives it a bright white finish.  This plating does wear off, however, so clients who prefer a bright white finish should have their ring re-plated (about once every 18 months).  And lastly, 14k white gold is the least expensive option.  It contains a lower concentration of gold than 18k, making it great value.  This option is also rhodium plated.  Read more about rhodium plating here. 

Q: Should I choose a diamond or colored stone?
A: Diamonds have always been the most popular choice for engagement rings. In our experience, most women prefer a diamond engagement ring unless they’ve specifically mentioned that they would like a colored stone.  Of course, price is a major factor when going the diamond route, but don’t worry – many of our engagement rings are available with 0.25ct -0.50ct diamond (starting at just $2200). See the Aurora with a 0.25ct Diamond here.

Q: What size diamond should I get?
A: If you're unsure about what size diamond to select, consider choosing a size that represents the best that you can afford.  Since we took the liberty of selecting diamonds at the best quality and value, we recommend opting for the largest size that fits within your budget.  For instance, if you love the Aurora and can afford to spend $3000, you may choose the recycled 18k white gold Aurora with an 0.50 carat diamond center stone at $2420.  If your budget is more flexible, you may choose a larger 0.75ct diamond for $4320.

Q: What colored stones do you offer?
A: We are currently offering yellow sapphires and blue sapphires in our KDD Classics collection (customizable engagement rings).  Our ready to ship and one-of-a-kind collections feature a wider range of exotic stones, including black and brown diamonds, tourmalines and emeralds.

Q: Do you use recycled metals?
A: Yes.  We use recycled gold and platinum from melted down, already existing supplies to the furthest extent possible.

Q: Will a portion of my sale be donated to any charities or organizations?
A: Yes.  We donate a portion of proceeds to Global Witness from every engagement ring sold. This organization helps to ensure that natural resources drive peaceful and sustainable development, rather than providing funds for conflict and corruption.

Q: How can I customize my engagement ring in a budget-friendly manner?
A: We understand that custom engagement rings can be costly and unpredictable, so we encourage our clients to personalize their ring instead.   Start by finding a KDD ring that you love and then personalizing it by adding an inscription, changing the finish, or adding an accent birthstone.  Send us an email with your story, and we'll help you brainstorm for ideas.

Q: Do you laser inscribe?
A: Yes.  A laser inscription is a great way to personalize your ring.

Q: Can you rush my order?
A: Most engagement rings and wedding bands can be rushed for an extra fee by choosing the "rush" option under your product of choice.  This means that production time will take 1-3 weeks, instead of the usual 4-6 weeks.  If you have a hard deadline, please send an inquiry to info@kenanddanadesign.com.

Q: Can you set my heirloom diamond into a ken + dana design setting?
A: Yes.  We will gladly set a diamond that you currently own into one of our settings as long as it is 0.30 carats or larger.  In order to make this process secure for our clients, we require that all diamonds sent to us with a copy of the accompanying GIA/EGL certificate.  This certificate must include a stone map.  The stone map is important because it maps out all of the diamond’s characteristics, allowing you to confirm its identity when we return the stone in your new setting back to you.

If your diamond is an heirloom (or was purchased without certification), you must have your stone fully certified by an independent gemological laboratory and include a copy of certification with your diamond.  The certificate must include a stone map and replacement value.  The stone should be removed from its original setting prior to certification.  We will not re-set a diamond that is in an existing setting.  Once you have your certification in order, please send an e-mail to: info@kenanddanadesign.com for further instructions.

Q: Can you set my colored stone into a ken + dana design setting?
A: No.  We are currently only setting heirloom diamonds that are 0.30 carats or larger.

Q: Can I order a ken + dana design setting without the center stone?
A: No.  We do not send out unfinished work (i.e., settings without a center stone).  Our artisans are familiar with working on our elaborate settings and are skilled at modifying them to each unique stone.

Q: Can I use another jeweler to size or repair my ken + dana design ring after purchase?
A: We do not recommend that you use another jeweler to work on your ken + dana design engagement ring. Not all jewelers are created equal and it takes a master craftsperson to work on our unique designs. Additionally, repair or service by a jeweler or designer other than ken + dana design will void the lifetime warranty that comes with our engagement rings and wedding bands.

Q: How often should I have my engagement ring serviced by ken + dana design?
A: We recommend having your engagement ring professionally cleaned and inspected every 6 months.  We offer this service to our clients free of charge.  See our free maintenance section below for more information.

Please send all returns/exchanges to:
ken + dana design
attn: returns
231 w 29th st, #503
new york, ny 10001
212.972.7031

Q: Do you offer a Lifetime warranty on your engagement rings?
A: Yes.  Ken + dana design jewelry is handcrafted in NYC with highest standards of quality and excellence.   In addition to our 14 day return policy, we offer a lifetime warranty on the craftsmanship of our jewelry.  This warranty will cover defects on any ken + dana design engagement ring, for the life of the ring.

This warranty excludes coverage for wear and tear and/or physical abuse, loss of stones and theft.  Additionally, repair or service by someone other than ken + dana design will void this warranty.  In situations not related to manufacturing defects, we always recommend the purchase of independent insurance for your ken + dana design jewelry.  This will help recover damaged, lost or stolen jewelry.

Q: Do you offer free maintenance on your engagement rings?
A: Yes.  We recommend having your engagement ring professionally cleaned and inspected every 6 months.  Your ring should also be immediately serviced if it has undergone trauma, such as being dropped or struck.  Even if your ring looks to be unharmed, it may have issues that can only be detected by a professional.  These inspections will make sure that the prongs are secure, which helps to prevent the loss of your diamond or gemstone if your ring has been inadvertently damaged.  Ken + dana design provides this service to our clients free of charge.  If you live in the NYC area, simply send us an email to info@kenanddanadesign.com to schedule an appointment for inspection and cleaning.

If you don't live in the NYC area, start by sending us an email to info@kenanddanadesign.com with “free maintenance” in the subject line.  Do not send your item out until you have received confirmation and a return shipping fee from a ken + dana design team member.  Once you receive confirmation and pay for return shipping you may send your ring to us for inspection.  Please be sure to carefully enclose your ring in its original packaging with proper padding.  The package must be insured for the total purchase amount.  The client will be responsible for any customs duties or clearance for all shipments.  Ken + dana design is not responsible for lost or damaged items during transit. 

If we discover that your ring needs to be refurbished, it will not be available for immediate pick-up or immediate return-shipping. The time for refurbishing varies depending on the service and we will provide you with an estimate of the delivery date and associated costs (if applicable) once we have inspected the ring.

Q: Do you offer Free Cleaning?
A: Yes. Feel free to make an appointment for a complimentary cleaning as often as you like.  If you live in the NYC area, simply send an email to info@kenanddanadesign.com to schedule an appointment for cleaning.  The process will only take about 30 minutes.  

If you don't live in the NYC area, start by sending us an email to info@kenanddanadesign.com with “free cleaning” in the subject line.  Do not send your item out until you have received confirmation and a return shipping fee from a ken + dana design team member.  Once you receive confirmation and pay for return shipping, you may ship your ring to us for cleaning.  Please be sure to carefully enclose your ring in its original packaging with proper padding.  The package must be insured for the total purchase amount. T he client will be responsible for any customs duties or clearance for all shipments.  Ken + dana design is not responsible for lost or damaged items during transit.  If you are shipping your ring to us, please allow one to two days for cleaning.

Q: Anything else?
A: Yes - Our Terms and Conditions govern all transactions with you. Please read and review our terms and conditions before you shop.